Delbert Ross Wanjala is a CRM and data operations specialist with a strong professional background in customer relationship management, sales operations, investor pipeline support, and performance reporting. He has worked with MGE Group, Shoppers Sacco Society, Sonlink Kenya, and Mogo Kenya, where he has supported client engagement, sales delivery, reporting, and data-driven operational processes across multiple business environments. His work has included managing investor and customer pipelines, maintaining CRM accuracy, organising and cleaning large datasets, monitoring outreach performance, supporting onboarding workflows, and preparing dashboards and reports that guide leadership decisions.

Before moving into CRM and data operations, Delbert also gained experience in relationship management, regional sales leadership, and loan processing, giving him a practical understanding of customer needs, service delivery, and business growth. This range of experience has helped him develop a structured, commercially aware, and detail-oriented approach to operational support.

He holds a Bachelor of Business Management in Procurement and Logistics from Moi University, as well as certificates in Data Analytics and Virtual Assistance from ALX Africa. His skill set includes HubSpot CRM, Apollo, LinkedIn Sales Navigator, Google Sheets, Excel, AI-powered scraping and enrichment tools, lead segmentation, data cleaning, outreach tracking, and workflow documentation. Delbert brings a reliable and analytical approach to helping teams improve visibility, maintain data quality, and drive more effective client and investor engagement.